SYSTEM 21 was founded in the UK in 1983 and grew rapidly through the 80's and 90's as a result of the significant returns on investment delivered to manufacturing and engineering clients in England and Scotland. By 1993 SYSTEM 21 had opened offices in Paris, Milan, Singapore, New York and then began operations in Johannesburg, South Africa in 1997. By then clients included household name Multi-nationals and Private Equity groups who capitalised on the company's ability to identify significant latent profitability from ordinary companies and from Mergers and Acquisitions and then to deliver these profits from a growth related methodology rather than from just traditional cost cutting activity.

Several large clients commissioned multiple follow on Projects and the business expanded further to include specialist expertise in a wide range of industry sectors. This success included Airlines, Automotive, Aerospace, Defence, Retail, Healthcare, Private Equity groups, Government Departments and many others.

The secret of our success has always been to engage the staff and management of a client organisation in the identification and implementation of solutions to increase operational viability and profit, in order to safeguard future employment. Furthermore, SYSTEM 21 has never used time and motion or short interval scheduling techniques as these tend to be short lived solutions that management stop using within a year after implementation. Our reputation is for smart solutions.

Andrew Whiting - CEO SYSTEM 21 always says "The fewer steps in a process, the neater the solution".

Unfortunately that is what we discover in most companies.

Over the years we have increased our own internal efficiencies. Globalisation and the growth of internet based communications and marketing enabled us to rationalise our office base to the UK only and from our Grade II listed offices next to Dudley Castle in the Heart of England, we continue to provide services for the whole of Europe and directly pass on these overhead cost savings to our clients. Project savings to cost ratios have thus seen a rise on average to over 6 to 1 cost benefit to fees invested with some projects returning over 15 : 1 ROI in year one.


Since 2009, SYSTEM 21 has also worked extensively in the NHS in both Community Care and in Hospitals in the UK. Every project completed has delivered a minimum of 5 times the project fee in delivered annualised cost savings relative to the fees invested, without any forced redundancies. The expertise of our staff, coupled with our people based methodology of engagement with clinical and non clinical staff, is perfectly pitched to ensure empathy and a real sense of achievement when the results are delivered. Since 2009, every one of the NHS projects we have done has delivered the full QIPP / CIP saving and stands out against all other internal initiatives in the same establishment. In 2013 we were proud to be shortlisted for an HSJ Award for our work in the NHS.

Going forward, we expect to continue to grow in all sectors - Business & Industry and in Healthcare. Results based success speaks for itself and our past projects, illustrious history and refined professionalism will ensure that we may be of service to businesses and institutions for many more years to come.

CONTACT US for more information or email to info@system21.co.uk



SYSTEM 21 is a registered Trade Mark

SYSTEM 21 is ISO 9001 Accredited (British Standards Institute)

All text and examples are copyright SYSTEM 21 and may not be copied or reproduced without prior written permission .

Services Overview

Professional change management and transformation services, including full implementation of all recommendations. SYSTEM 21 has an enviable track record of 100% successsful projects.

  • - Profit improvement with full implementation
  • - Busioness diagnostics and transformation
  • - Change Project Management

Contact Us

To contact us please fill out a general enquiry on the Contact page, phone or email or text as below.

Address: 270 Castle Street, Dudley DY1 1LQ, UK
Telephone: +44 (0) 1384 456 760
FAX: +44 (0) 1384 456 348
text: +44 (0) 7767 297 661